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Frequently Asked Questions

When can I expect my order to ship out?

Any order in by 11am Monday-Saturday will go out the same day.  Otherwise, next day shipping.  You will get an email with tracking info.

Do you ship outside the U.S.?

We ship both in the US and abroad.

What are your shipping options?

We offer free shipping every day on retail orders $20 or more via USPS Priority Mail and First Class Mail. 

What is your return policy?

We aim for 100% customer satisfaction. If you’re not happy with our product for any reason you may return it for a replacement, credit or full refund.

When will my stuff get to me?

Typical delivery time is 3-5 days.  No overnight delivery option is available.  Being in Las Vegas, overnight delivery is not guaranteed to much of the East Coast by USPS.  

Do you offer wholesale purchasing?

Absolutely!  If you are an operator of an Alano/AA Club, operate a Brick and Mortar store or want to sell our products online at your dedicated website or through any popular selling channels online, please send us an email.  We’ll provide you with login credentials or allow for ordering through direct email.
How long does it take to make a custom coin?
Any custom work takes about 3 days to complete after receiving the approved file work.  This can take a little longer with larger orders.  
Do you offer local pickup?
If you are in the Las Vegas area, you're welcome to come by and both place or pickup your order.